VIP Tours by Luis Vaz: Terms and Conditions
1. General Terms
1.1 These Terms and Conditions govern your use of VIP Tours by Luis Vaz services, including bookings, travel arrangements, and associated offerings. 1.2 By booking or utilizing our services, you agree to these Terms and Conditions. 1.3 VIP Tours reserves the right to update or modify these terms at any time without prior notice.
2. Booking and Payment
2.1 A deposit is required at the time of booking to secure your reservation. 2.2 Full payment must be made 14 days before the tour or event unless otherwise specified. 2.3 Payments can be made via bank transfer, credit card, or other accepted payment methods. 2.4 Cancellations are subject to our cancellation policy outlined in Section 4.
3. Service Inclusions
3.1 VIP Tours offers the following services:
Hotel and accommodation booking.
Flight booking and coordination.
Ground and water transportation.
Venue selection and booking for corporate events.
Catering and menu planning.
Entertainment arrangements.
Tour planning and guided activities.
Event branding and personalized services. 3.2 Specific inclusions depend on the package or tour selected.
4. Cancellation and Refund Policy
4.1 Cancellations made:
More than 30 days before the event: Full refund minus a 10% service fee.
Between 15-30 days: 50% refund.
Less than 15 days: No refund. 4.2 Refunds are processed within 15 business days of the cancellation request. 4.3 VIP Tours reserves the right to cancel tours or events due to unforeseen circumstances, offering either a reschedule or a full refund.
5. Liability and Insurance
5.1 VIP Tours is not liable for any injury, loss, or damage during the tour or event. 5.2 Guests are encouraged to secure personal travel insurance. 5.3 We are not responsible for delays or cancellations caused by weather, natural disasters, or other force majeure events.
6. Travel Requirements
6.1 Passengers are responsible for ensuring they have valid passports, visas, and required documentation. 6.2 Failure to comply with travel regulations may result in denied entry, and VIP Tours is not liable for associated costs.
7. Privacy and Data Protection
7.1 Your personal data is handled in accordance with our Privacy Policy outlined below.
Privacy Policy for VIP Tours by Luis Vaz
1. Information We Collect
1.1 VIP Tours collects personal information including but not limited to:
Name, address, email, and phone number.
Payment details for booking and billing purposes.
Travel preferences and requirements. 1.2 We may collect data through our website, email communications, or phone interactions.
2. How We Use Your Information
2.1 Personal information is used for:
Processing bookings and payments.
Customizing your travel experience.
Communicating relevant information about your itinerary. 2.2 Data may also be used for marketing purposes, including newsletters and promotional offers, unless you opt out.
3. Information Sharing
3.1 We share your data only with trusted third parties essential to your travel arrangements, such as:
Airlines, hotels, and transportation providers.
Event organizers and catering services. 3.2 VIP Tours does not sell your personal information to third parties.
4. Data Security
4.1 We implement robust security measures to protect your data. 4.2 While we strive to safeguard information, no transmission over the internet is 100% secure.
5. Cookies and Tracking
5.1 Our website uses cookies to enhance user experience and collect analytics. 5.2 You can disable cookies through your browser settings.
6. Your Rights
6.1 You have the right to:
Access your personal data.
Request corrections to your data.
Opt-out of marketing communications. 6.2 Contact us at info@viptoursbylv.com for any privacy-related inquiries.